Don't Let Your Best CSRs See This...!

sarahogburncc
4 days ago
2 min read

By Sid Chadwick, Chadwick Consulting, Inc. – 08/03/2026

Our Classes – elevate our Students' expectations.

Recently we started inviting "Live Testimonials" from previous graduates. And...you may also not be aware that we receive written Evaluations from each Student – at the end of each Class.

Here are a few of their comments:

Thank you for going through each point on the Customer and Market Buying Trends – I learned a lot...
I believe the course and Internship will help me build stronger professional skills, communication skills, and problem-solving skills.
Being introduced to the Databases, and learning when and how to use them – is most useful.
Viewing our prospects' primary competitors – is most useful.
The Checklist on your Customer's Value – was eye-opening... I must do better on these issues.
The Search Engines – were most valuable.
I enjoyed Class today....!
Talking about our findings from Data Axle.....most helpful.
Better Customer communication strategies....
Discussing the different methods for finding better prospects – using these data sources.
Walking us through Differentiation....
I will use Value-Added to find better prospects.
Like I mentioned in Class, I use Value-Added in my daily tasks at Professional Printers.
The Business Development Pipeline will be very helpful to keep track of useful information.
If our new CRM system does not have all that yours does, I'll add the ones yours does use.
The info on why use Print instead of Digital is good to send to both Customers & Prospects.
The Stories help me make connections on why the principles are useful.
I may be the 1st to send Notes of Appreciation to my Customers and Prospects – and Production employees.
Solidifying the Relationship – and Differentiating my company.
I really enjoyed looking at the new Database, and I'm excited to use it.
I enjoyed our meaningful conversations
I have learned a lot – already – in just 8 weeks.
Our Mid-Term Exam gave us good reminders.
Mr. Chadwick talking to each Student allows us to learn from each other...That is when I take the most notes.
I am comfortable using ProQuest.
I enjoy – everything...!
The most helpful Handout was the Flag Memo. It gave a lot of good ideas, and a great example.
I don't feel anything is ever a waste of time.
It's great hearing the successes of previous graduates.
I learned a lot today, and took a lot of notes.
Everything was great...!
Discussing a better Quote Letter, and Feedback requests.
Looking forward to hearing from other graduates.