By Sid Chadwick, Chadwick Consulting, Inc. – 01/08/2021 Published in American Printer
“…I want to put a ding in the universe….”…………………Steve Jobs
INTRODUCTION:
Don’t worry about what might happen……
Worry about… what you need to make happen…. for your customers….They are your lifeline…..your future….and….they need you.
Stay focused on:
What we don’t know…that we should know….
What we need to do better…and can do better….if we but would…
Relentlessly search for every aspect that has a minor error or miscue in it….and then improve it….
Recently, we had James (Jim) Workman of Printing United talk to our Plant Managers Peer Group… about “Lean Manufacturing”….
It was awesome….
One of Jim’s suggestions was for every employee…every day…. to find “Two Seconds”…. that could be saved….multiple times….and to work to keep those two seconds saved….The increase in through-put…. and costs savings – would be significant….
Then…one of our attending V.P.’s of Operations acknowledged that this principle had been applied to her Sales Reps and CSR’s….and that their increased productivity…was measurable…and significant.
SUMMARY:
Wanzie Collins, CEO of Panaprint in Macon, GA — was once overheard to say, “Ultimately….we are all teachers…!”
If all you do for 2021 is create a relentless Education and Training Program… for your Team, you most likely will have set in motion a force – where they individually know:
— They are worth more to their employer…
— They have more pride in who they are, and what they do…
—They are setting the pace for your marketplace….that your customers recognize, and deeply appreciate….
As no small observation…we have multiple clients with 2-3 weeks of backlog…that are not getting smaller…that have been that long – for months…..They are relentless in pursuit of what can be improved….what the next innovation might look like…..and they are scattered… throughout the U.S…!
“I’m convinced that about half of what separates successful entrepreneurs from the non-successful ones is pure perseverance.”……………..Steve Jobs