By Sid Chadwick, Chadwick Consulting, Inc. – 01/18/2024
Published in American Printer : “Success isn't just about size. Prioritize culture and ensure your team feels heard. Identify who lifts or drags your team. Avoid settling for mediocrity. Lead by example, elevate performance, and focus on customer satisfaction. Challenge the norm—why settle for less?”
“Culture eats strategy for breakfast.” …Peter Drucker, Consultant, Psychologist, Philosopher, Counselor, Writer
Getting bigger does not make you better.
Last count, there are 32 teams in the NFL (established in 1920, with 14 teams).
The worst performing teams each year are awarded modest next year advantages by the league…. over top-performing teams, as an assist to keep poor performing teams, like the Detroit Lions – somewhat competitive.
Current Detroit Lions Coach, Dan Campbell, hired on January 20th of 2021… “…started his grueling work with the Lions knowing they had not made the Play-offs - in 32 years.” (An unprecedented NFL season losing Record.)
Faced with such a challenge, his top priority – was not player selection for the upcoming player draft, or selection of an offensive or defensive strategy.
He reports his number one priority - was “…Culture….”
He had to win the hearts and minds of his players, if he was to get them to perform differently, to want to perform continuously better – together…..He had to listen…without ceasing…to every player (…to… “what was said…and …to what was almost said”)… ….and then he had to follow-up on all real and implied promises....
How would you describe your organization’s culture….? Doesn’t every employee affect what customers experience…? (Where is “Winning and retaining Customers”… on your average employee’s daily priorities….?)
Do your associates believe… (all of them) ….that you listen…to everything they say…and… everything they almost say….?
And if they don’t…what are you missing…that includes some of the most important information you need, to understand and properly manage… your limited resources?
Who in your organization is quietly, honorably - carrying his/her department…in the midst of mediocrity…? Who would his/her associates say – is carrying their department…?
Who is noticeably choosing not to “push themselves - to perform better?... To be proactive in addressing customer issues needing attention…”
Whose mediocre performances are pulling down the performances… of those around them…?
As an informal “acid test”…Who do customers say they are glad to work with…? And who works with customers who seldom receive a compliment…?
Are you leading… by example….?
Why are you accepting mediocrity…?