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MANAGEMENT TOOLS FOR DEVELOPING COMPANY TALENT, SKILLS, AND PERFORMANCE - MANY PARTICULARLY USEFUL FOR BUSINESS DEVELOPMENT TEAMS
Handling Bad News
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How we handle bad news can be the critical moment in which we either gain or lose a customer. Few organizations "train" their employees on how to handle bad news -- to their regret. This tutorial is worth a group discussion, once or twice a year, and always with new personnel.
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