By Sid Chadwick, Chadwick Consulting, Inc. – 03/05/2021Published in American Printer “I liked the selected articles you send us so much… that I ordered my own daily copy of The Wall Street Journal”……Greg Moquin, President, Moquin Press INTRODUCTION: Sometimes…. I get lucky…. I’ve just gotten off the phone from Moquin Press’ Business Development Manager….who had no experience in printing…
By Sid Chadwick, Chadwick Consulting, Inc. – 02/26/2021Published in American Printer INTRODUCTION: “With more innovations happening, Home Depot revenue in the latest quarter…. rose 25%…..!”………The Wall Street Journal, February 24, 2021 Listening closely to a Zoom-based Peer Group discussion today…it was impossible to not hear ……key phrases…. — “A previous customer…. called me last week….. project should be over $25,000…….going into Texas….” And……..
By Sid Chadwick, Chadwick Consulting, Inc. – 02/19/2021Published in American Printer “Go Paperless Receive account communications, disclosures, and statements Electronically…and access older statements online… by enrolling in Paperless…if you’re not yet enrolled…Pay your bill online…It’s easy – just log into your account to make a payment…”…American Express INTRODUCTION: Similar printed and electronic statements….are being sent…. by every credit card…credit union…and bank…
By Sid Chadwick, Chadwick Consulting, Inc. – 02/12/2021Published in American Printer “The most important thing in communications… is to hear what isn’t being said…”….Peter Drucker, Writer, Consultant, Educator INTRODUCTION: It’s year end. Let’s conduct a review of important business and Top 20 Customer issues….since our ability to distinguish our organization to our Top 20 Customers….and Top…
By Sid Chadwick, Chadwick Consulting, Inc. – 02/05/2021Published in American Printer “My favorite things in life don’t cost any money…. It’s really clear that the most precious resource we all have is time.”……..Steve Jobs INTRODUCTION: My morning appointment – for hot chocolate from Starbucks – with Scott, was 8:00. On “Lombardi Time”…I was 5 minutes early,…
By Sid Chadwick, Chadwick Consulting, Inc. – 01/29/2021Published in American Printer “…Bill, thank you. The world is a better place, Jobs told Gates after the Microsoft exec agreed to make a $150 million investment in Apple.”……Cover of Time Magazine INTRODUCTION: Our great industry…and your customer markets…are NOT…. a zero-sum game. Steve Jobs and Bill Gates had to come…
By Sid Chadwick, Chadwick Consulting, Inc. – 01/22/2021Published in American Printer “Culture… eats strategy… for breakfast”…………Peter Drucker, Consultant, Writer, Professor INTRODUCTION: What do you reward…..(…please… don’t tell me it’s straight commission……)…? When was the last time you wrote a special check, or bought a high-end dinner… for an employee… or a department — who truly…went the extra…
By Sid Chadwick, Chadwick Consulting, Inc. – 01/15/2021Published in American Printer “Digital media is the creative convergence of digital arts, science, technology, and business for human expression, communication, social interaction, and education.”……U. of Houston, College of Technology, Digital Media Program INTRODUCTION: Your company….your Customer Contact Personnel…need to be educating customers… and particularly your most valuable customers…
By Sid Chadwick, Chadwick Consulting, Inc. – 01/08/2021Published in American Printer “…I want to put a ding in the universe….”…………………Steve Jobs INTRODUCTION: Don’t worry about what might happen…… Worry about… what you need to make happen…. for your customers….They are your lifeline…..your future….and….they need you. Stay focused on: What we don’t know…that we should know…. What we…
By Sid Chadwick, Chadwick Consulting, Inc. – 10/16/2020Published in American Printer “Only the paranoid… survive…”……Andrew Grove, CEO of Intel INTRODUCTION: We are now approaching… The Annual “Snooker The Boss” Season…in the middle of Covid-19……it’s budget for next year time…. “What are we going to sell next year…by Quarter….by Customer…..?” But let’s take a moment, and “look beneath the covers”….……something…