By Sid Chadwick, Chadwick Consulting, Inc. – 10/15/2021Published in American Printer “The greatest problem in communication is the illusion that it has been accomplished” ……………. George Bernard Shaw INTRODUCTION: We learn to avoid the truth….and how to avoid what needs attention. How well I remember the owner saying, “Now is not a good time for a Customer Survey…
By Sid Chadwick, Chadwick Consulting, Inc. – 10/01/2021Published in American Printer “….by their actions… and inactions…they demonstrated lack of due diligence…”….Gen. Jim Mattis, Call Sign Chaos, p. 167. INTRODUCTION: My client….was buying a sophisticated, multiple 7-figure Press, from a foreign manufacturer. His high-priced attorneys missed it. He, the President, the Buyer… missed it. I wasn’t offered a chance…
By Sid Chadwick, Chadwick Consulting, Inc. – 09/03/2021Published in American Printer “For if any are hearers of the word and not doers, they are like those who look at themselves in a mirror, for they look at themselves and, on going away, immediately forget what they were like. But those who look into the perfect law,…
By Sid Chadwick, Chadwick Consulting, Inc. – 08/20/2021Published in American Printer “The single biggest problem in communication is the illusion it has taken place.”……………………….George Bernard Shaw INTRODUCTION: Virtual Communications with customers ….may be the critical success link… for your organization….and its future. Sales Reps and CSR’s…remote… or in the office….are dropping out. Paralyzing turnover of experienced…
By Sid Chadwick, Chadwick Consulting, Inc. – 08/06/2021Published in American Printer “My Direct Reports have a ‘Review’ with me… every Friday…they’re each expected to bring at least one suggestion for improving our productivity and workflow…every week…..We’ve been doing this since I was promoted…..and…. we’re seeing our profitability slowly improve….every month….(not too complicated…just requires relentless follow-through…)”………Rob Narron, The…
By Sid Chadwick, Chadwick Consulting, Inc. – 07/16/2021Published in American Printer “Sid….there’s nothing Biblical about retirement…”…Walter Payne, President, CEO, ImageMark, Gastonia, NC INTRODUCTION: ‘Backroom whisper on the street’ — is that regional association presidents have a central mission, to hunker down and…preserve the cash…While members need guidance (and creative assistance) in retaining and recruiting personnel…and sharing supplies,…
By Sid Chadwick, Chadwick Consulting, Inc. – 07/02/2021Published in American Printer “…I think sometimes people forget what really makes an organization….history is important…legacy of so many people who’ve come before you… But the people, that’s the most important thing. The people make an organization. People make a business and sometimes that gets forgotten…”….Aaron Rogers, Green Bay…
By Sid Chadwick, Chadwick Consulting, Inc. – 06/18/2021Published in American Printer “The purpose of a company… is to develop customers”….Peter Drucker, Consultant, Author, Professor INTRODUCTION: A long-term professional friend (since about ’91) — had provided us a Referral – to an organization whose conditions may appear familiar…. Over the last 15 months: They’d cut back front-line customer-contact…
By Sid Chadwick, Chadwick Consulting, Inc. – 06/04/2021Published in American Printer “Direction is more important than speed”…..Dick Gorelick, Writer, Consultant, Advisor to Three Republican Presidents INTRODUCTION: I’m of the opinion that only a few, very profitable companies in our great industry… are systematically practicing…. what I’m about to explain. Your CPA, your banker, and your regional association…may not…
By Sid Chadwick, Chadwick Consulting, Inc. – 05/07/2021Published in American Printer “Our Call Center… can also do the work of Outbound Calls …collecting Information…Collecting Past Due Bills….and… keeping your Database…Up-to-Date…We’re finally starting to serve Commercial Printers who see the potential”….Tim Bryant, V.P Sales & Marketing, The Daniels Group, Asheville, NC INTRODUCTION: How many of your customers want and…