by Sid Chadwick – 04/05/19
Published in American Printer
“I’m sorry. A lack of planning on your part does not constitute an emergency on my part. I have a life. And you are a full grown adult….”…….Anonymous
INTRODUCTION:
Is anyone….. receiving too many “attaboys”….?
How many “thank you notes” …..have you written this week? This month..? (To anyone…..?)
Do your key personnel receive “thank yous” …..from you — every week.
How often do you make front line personnel — “heroes” — in front of suppliers and Customers….?
How many letters of acknowledgment have you written — to (a) supplier Reps bosses, about the Rep’s performance and “his/her going the extra mile”, and (b) Buyer’s bosses — about the professional conduct of your Buyer?
Do your Sales Reps, and particularly your CSR’s, and Estimators, and Receptionist — know how much they “make THE difference” — with Customers……and internal morale…..?
SUMMARY:
Do you seize the opportunity to make heroes — out of Customers, Suppliers, front-line personnel……..?
Most folks are starved for acknowledgment.
What I’ve observed, repeatedly — is that everyone wants to be acknowledged….so finding those opportunities — that we need more of….to be acknowledged…..shamelessly……tends to create those events…..more often….!
Should your daily priority list include — acknowledgment of who is contributing “extras” — to your organization (e.g., Customer, Supplier, Front-line Employee) — that improves what your organization is accomplishing, or needs.?
“Gratitude….. requires paying attention, and following-through……Almost no one receives too much acknowledgement……”………Anonymous