By Sid Chadwick – 01/11/19
Published in American Printer

“I’m sorry. A lack of planning on your part does not constitute an emergency on my part. I have a life. And you are a full grown adult….”…….Anonymous

INTRODUCTION:

Thank YouIs anyone….. receiving too many “attaboys”….?

How many “thank you notes” …..have you written this week? This month..?  (To anyone…..?)

Do your key personnel receive “thank yous” …..from you —  every week.

How often do you make front line personnel — “heroes” — in front of suppliers and Customers….?

How many letters of acknowledgment have you written — to (a) supplier Reps bosses, about the Rep’s performance and “his/her going the extra mile”, and (b) Buyer’s bosses — about the professional conduct of your Buyer?

Do your Sales Reps, and particularly your CSR’s, and Estimators, and Receptionist — know how much they “make THE difference” — with Customers……and internal morale…..?

SUMMARY:

SuperheroDo you seize the opportunity to make heroes — out of Customers, Suppliers, front-line personnel……..?

Most folks are starved for acknowledgment.

What I’ve observed, repeatedly — is that everyone wants to be acknowledged….so finding those opportunities — that we need more of….to be acknowledged…..shamelessly……tends to create those events…..more often….!

“Gratitude….. requires paying attention, and following-through……Almost no one receives too much acknowledgement……”………Anonymous

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