Education/Training

A 6-part Webinar Series Focused on the Customer Service Rep

Customer Care, Making the Difference

Every session of this 6-part Webinar series introduces activities that a CSR can follow-up and implement ... immediately ... for improving your company's performance and bottom line.

To register for the Webinar(s) - contact PICA - 800-849-7422

Session I: September 18, 2007

Onsite Business Development Training Programs

Sales education and training curriculum is the "springboard" to improved business development performance, and particularly for current and new customers. Yet, sending key sales team personnel to a training program in a distant city can be costly from many perspectives.

Chadwick Consulting, Inc. is experienced in developing customized business development programs for graphic communications companies — that are conducted onsite — at your plant or office locations.

Sales & CSR Training Programs

Here are some of the training components offered in our Sales & CSR educational programs which can be customized for your organization's needs:

  • Develop comprehensive education programs that support company strategy, differentiation and goals.
  • Facilitate ongoing education programs for sales, customer service, estimating, customers, and supervisory personnel.
  • Facilitate supervisory performance review skills.
  • Facilitate individual and group skills development.
  • Self-test learning and communication styles.
  • Develop customized production capabilities manual for employees and customers.
  • Provide supervisory training for establishing department and interdepartmental performance, objectives, and support of company strategy.
  • Train for self-directed work teams, cross-training and problem solving.
  • Work directly with sales people in opening new accounts and improving time management.
  • Develop major customer proposals, RFQ's and RFP's.
  • Teach secondary research techniques for prospect and customer development.
  • Facilitate customer job evaluation surveys.
  • Assist with written standard operating procedures.
  • Facilitate role-play exercise.
  • Train for effective telemarketing.
  • Increase estimating "hit ratios."

Please contact us to register for this training program.

Education & Training Program

Chadwick Consulting, Inc. offers a growing series of education and training programs for (a) customization to a company's needs or (b) for a sponsoring association.

Newest Program Offerings:

Sales Rep and Lead CSR Education and Training Program

Onsite, Business Development Training Programs - Customized To Your Needs

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