Education/Training
A 6-part Webinar Series Focused on the Customer Service Rep
Education/TrainingCustomer Care, Making the Difference
Every session of this 6-part Webinar series introduces activities that a CSR can follow-up and implement ... immediately ... for improving your company's performance and bottom line.
To register for the Webinar(s) - contact PICA - 800-849-7422
Session I: September 18, 2007
Onsite Business Development Training Programs
Education/TrainingSales education and training curriculum is the "springboard" to improved business development performance, and particularly for current and new customers. Yet, sending key sales team personnel to a training program in a distant city can be costly from many perspectives.
Chadwick Consulting, Inc. is experienced in developing customized business development programs for graphic communications companies — that are conducted onsite — at your plant or office locations.
Sales & CSR Training Programs
Education/TrainingHere are some of the training components offered in our Sales & CSR educational programs which can be customized for your organization's needs:
- Develop comprehensive education programs that support company strategy, differentiation and goals.
- Facilitate ongoing education programs for sales, customer service, estimating, customers, and supervisory personnel.
- Facilitate supervisory performance review skills.
- Facilitate individual and group skills development.
- Self-test learning and communication styles.
- Develop customized production capabilities manual for employees and customers.
- Provide supervisory training for establishing department and interdepartmental performance, objectives, and support of company strategy.
- Train for self-directed work teams, cross-training and problem solving.
- Work directly with sales people in opening new accounts and improving time management.
- Develop major customer proposals, RFQ's and RFP's.
- Teach secondary research techniques for prospect and customer development.
- Facilitate customer job evaluation surveys.
- Assist with written standard operating procedures.
- Facilitate role-play exercise.
- Train for effective telemarketing.
- Increase estimating "hit ratios."
Please contact us to register for this training program.
Education & Training Program
Education/TrainingNewest Program Offerings:
Sales Rep and Lead CSR Education and Training Program
Onsite, Business Development Training Programs - Customized To Your Needs

