Sales & CSR Training Programs

Here are some of the training components offered in our Sales & CSR educational programs which can be customized for your organization's needs:

• Develop comprehensive education programs that support company strategy, differentiation and goals.
• Facilitate ongoing education programs for sales, customer service, estimating, customers, and supervisory personnel.
• Facilitate supervisory performance review skills.
• Facilitate individual and group skills development.
• Self-test learning and communication styles.
• Develop customized production capabilities manual for employees and customers.
• Provide supervisory training for establishing department and interdepartmental performance, objectives, and support of company strategy.
• Train for self-directed work teams, cross-training and problem solving.
• Work directly with sales people in opening new accounts and improving time management.
• Develop major customer proposals, RFQ's and RFP's.
• Teach secondary research techniques for prospect and customer development.
• Facilitate customer job evaluation surveys.
• Assist with written standard operating procedures.
• Facilitate role-play exercise.
• Train for effective telemarketing.
• Increase estimating "hit ratios."

Please contact us to register for this training program.