Webinar Series V

Session V — Sept. 3

Improving Customers Trust, Loyalty, Work Won, and Margins

    * Improving account profitability, and continuity. n Improved capture of alteration charges.

    * Negotiating and winning production time, and needed delivery dates.

    * Handling “Bad News” for improving customer loyalty — what to do, and not do.

    * Periodic Business Reviews, and the CSR’s role.

See HOME PAGE (Top News) for PINE registration link