Webinar Series II

Session II — Aug. 13

Creating Customer Interaction and Feedback for Continuous Improvement

    * Importance of proactive customer contact for creating trust.

    * Importance of providing “useful information,” examples, and “what not to do.”

    * Review of “what should be better next time,” with customers and suppliers.

    * How to prepare for a more effective customer press-check.

    * How to prepare for a more effective customer plant tour.

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