A 6-part Webinar Series Focused on the Customer Service Rep
Education/Training
Customer Care, Making the Difference
Every session of this 6-part Webinar series introduces activities that a CSR can follow-up and implement ... immediately ... for improving your company's performance and bottom line.
To register for the Webinar(s) - contact PICA - 800-849-7422
Session I: September 18, 2007
Foundations for Managing Information and Perceived Customer Value
Session II: October 16, 2007
Creating Interaction and Feedback for Continuous Improvement
Section III: November 20, 2007
Doing Your Homework and Retaining Current Customers
Section IV: December 18, 2007
Winning More Profitable Work
Section V: January 15, 2008
Improving Customers Trust, Margins, and Loyalty
Section VI: February 19, 2008
Growing Your Position with Target Customers