A Business Development Consulting Practice Specializing in the Graphic Communications Industry

Sid Chadwick of Chadwick Consulting, Inc., with over 30 years in business-to-business environments, has over 18 years experience as a business development consultant, sales team educator and trainer for the graphics communications industry. Chadwick Consulting, Inc. offers a variety of services and training programs for improved company and individual performance - for small and large graphic communications organizations.

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A 7-Part Webinar Series Focused on the Customer Service Rep

Customer Care, Making the Difference

Every session of this 7-part Webinar series introduces activities that a CSR can follow-up and implement ... immediately ... for improving your company's performance and bottom line.

To register for the Webinar(s) contact Frank Ianuzzi, PIA/Southern California - 323-728-9500

Session I: May 20, 2008

Customer Surveys

Our surveys are customized for each client in the graphic communications industry.

They have been proven to reliably uncover:

  • Immediate additional business.
  • Day-to-day activities that need to be improved for increasing perceived customer value.
  • What customers value most about the supplier.
  • Where follow-up opportunities exist.
  • Strategic business opportunities needing to be engaged.